FREQUENTLY ASKED QUESTIONS

  • WHAT IS RHINO COMMUNICATION RENTALS?
    Rhino Rentals offers the Midwest’s largest two-way wireless communication rental fleet. With over 50 years of industry experience, we are proud to serve a variety of customer markets such as sporting events, outdoor concerts, petrochemical plants and refineries, construction projects, film/commercial production, and more.  Offering nationwide, same-day fulfillment with a comprehensive fleet of digital two-way radio devices, infrastructure, and accessories, we can help you enhance the safety and security of your operations through daily, weekly, or even monthly rental contracts.

 

  • WHERE IS RHINO RENTAL COMMUNICATIONS LOCATED?
    Rhino Rentals is located in Maple Grove, Minnesota, just outside Minneapolis.
    Our full address is 9494 Hemlock Lane North, Maple Grove, MN 55369

 

  • WHAT BRAND OF RADIOS DOES RHINO RENTALS RENT?
    We only rent the best: Motorola Solutions.  To learn more about our wide product line of Motorola Two-Way radios reach out to us today!

 

  • DO I HAVE TO HAVE A TECHNICAL BACKGROUND TO SET UP AND USE THE TECHNOLOGY?
    You need no special skills to set up and use communication products provided by Rhino Rentals. Your rented equipment will arrive pre-programmed to the frequency of your choosing. Simply open the box, and turn on the radios. It’s that easy!   (For complex setups, we will provide customized instructions or on-location set-up services.)

 

  • WILL RHINO RENTALS HELP ME SET UP RADIOS FOR MY EVENTS?
    Absolutely! With our on-location services, our staff members will help unpack, set-up, organize and distribute rented radios at your event. If you don’t need on-site service, we also make sure your equipment is shipped with every package labeled clearly, equipment organized in groups, and the appropriate frequencies and channels already set up.
    It’s easy – right out of the box.

 

  • HOW LONG DO THE BATTERIES LAST BETWEEN CHARGES?
    Our radios have an expected average battery life of at least eight hours, but that’s an average figure that can vary greatly. How often the radio transmits, how many watts are used and the age of the batteries are some of the factors that can affect battery life. Therefore, it’s important to add extra batteries to your order. We recommend one backup for every two radios you rent.

 

ORDER QUESTIONS

  • WHAT IF MY RENTAL EQUIPMENT GETS DAMAGED?
    We understand that equipment can suffer cosmetic damage (dings and scratches) while in use, and if minor damage does occur you will not be held responsible. If major damage occurs (or if your rental equipment becomes damaged to the point where it is unusable) please let us know and we can offer a next-day replacement if needed, though you will be charged to cover the cost of repair or replacement of the damaged unit/s.

 

  • WHAT IF ONE OF MY RADIOS STARTS MALFUNCTIONING DURING MY RENTAL PERIOD?
    Rhino offers next day replacement of all malfunctioning equipment. We’ll include a FedEx return label with the replacement to use in sending back your malfunctioning item.

 

  • WHAT IF MY RENTAL EQUIPMENT IS LOST?
    Once your rental units are returned, we’ll provide you with a summary of lost and/or damaged equipment, if applicable.  If an item is missing from the rental, you’ll be given one week to locate the missing item before we consider it “lost” and invoice you for the cost of its replacement. However, if a “lost” (and paid for) item is found and returned to us IN WORKING CONDITION within one year, we’ll provide a full credit for its return.

 

  • HOW MUCH NOTICE DO YOU NEED TO FILL AN ORDER?
    For rentals of 100 radios or less, we are often able to complete and deliver an order within one business day. For rentals of 100 radios or more, we ask for one week’s notice.

 

  • WHAT IF WE NEED MORE EQUIPMENT AFTER WE RECEIVE OUR EXISTING RADIOS?
    We can offer next-day shipment to supplement an order.  All express shipments will be billed pre-pay and add.

 

Purchasing Questions

  • HOW DO I PAY FOR MY RENTAL?
    We offer flexible payment via credit card, check, or customer terms.

 

  • CAN I PURCHASE MY RENTED RADIOS?
    Absolutely, equipment purchases are handled by our sister company, BAYCOM, an industry leader in voice, video and data solutions. Feel free to call us today or reach out to BAYCOM directly today to learn more about purchasing your radios.

 

  • FOR HOW LONG MAY I RENT EQUIPMENT?
    You can rent equipment for as little as one day or as long as needed. We offer discounts for rentals over three months in duration.

 

  • WHAT IS MY LONG-TERM PROJECT ENDS EARLY?
    All rental billing is prorated to the week of return. We’ll provide a credit for the difference once the order is checked-in.

 

Shipping Questions

  • HOW WILL MY RADIOS GET TO ME?
    We will ship DIRECTLY to you or your event.  Your radios will arrive via FedEx in a secure hard-plastic Pelican case.  All batteries will arrive with a full charge.  In the event an item is damaged during shipping, please inform us and we’ll offer next day replacement at no cost. We can also include FedEx return labels with your order for an additional charge, per your request.

 

  • WHO COVERS THE COST OF SHIPPING?
    The cost of shipping units to you or your event is covered by you. We will list shipping costs on our quotes separately from your rental rate. If needed, we can include FedEx return shipping labels with your order.